Terms and Conditions
Seller:
Vojtěch Špulák
Horní Kostelec 284
549 41 Červený Kostelec
Czech Republic
Company ID: 04632052
VAT ID: CZ8806083605
Business address:
Horní Kostelec 218
549 41 Červený Kostelec
Business establishment ID: 1015596321
All contractual relationships are concluded in accordance with the laws of the Czech Republic and applicable European Union consumer protection regulations.
1. Introductory Provisions
These Terms and Conditions govern the mutual rights and obligations arising in connection with purchase agreements concluded through the REKUPEX.CZ online store available at: https://www.rekupex.cz
Orders may be placed either through a customer account or without registration.
The seller reserves the right to amend or supplement these Terms and Conditions.
2. User Account
The buyer is obliged to provide accurate, truthful and up-to-date information during registration and ordering.
Access to the user account is secured by a username and password. The buyer is responsible for protecting login credentials from misuse.
The seller may cancel the user account, especially in the event of a breach of these Terms and Conditions or prolonged inactivity.
3. Conclusion of the Purchase Agreement
All product presentations in the online store are for informational purposes only and do not constitute an offer to conclude a contract.
Product prices are listed including VAT and all applicable fees. Final prices may vary depending on the delivery country due to different VAT rates within EU member states.
Before submitting the order, the buyer has the opportunity to review and correct entered data.
The purchase agreement is concluded upon confirmation of the order by the seller via e-mail.
The buyer agrees to the use of distance communication means when concluding the purchase agreement.
4. Product Prices and Payment Terms
The buyer may pay for the goods using:
- bank transfer,
- cash on delivery,
- online payment card,
- other available online payment methods.
Together with the purchase price, the buyer is also obliged to pay shipping and packaging costs if applicable.
The seller may require payment in advance before dispatching the goods.
Invoices are issued electronically and sent to the buyer’s e-mail address.
5. Withdrawal from the Purchase Agreement
Consumers have the right to withdraw from the purchase agreement without giving any reason within 14 days from the receipt of the goods.
If the contract covers multiple deliveries or parts, the withdrawal period expires 14 days after receipt of the final delivery.
Online Withdrawal Form
Consumers may also exercise their right of withdrawal electronically using the online withdrawal form available on the seller’s website.
The online withdrawal form is available here:
After successful submission of the form, the customer will receive confirmation of receipt by e-mail. Creating a customer account is not required for using the online withdrawal form.
Returning Goods
The buyer must return the goods no later than 14 days after withdrawal from the contract.
The buyer bears the direct costs of returning the goods to the seller.
The seller shall refund all received payments no later than 14 days after withdrawal, but not before receiving the returned goods or proof of shipment.
Exceptions to the Right of Withdrawal
In accordance with applicable legislation, withdrawal is not possible in particular for:
- goods customized according to customer requirements,
- made-to-order products,
- perishable goods,
- sealed hygienic goods after opening,
- goods irreversibly mixed with other products after delivery.
6. Transport and Delivery
The buyer is obliged to inspect the shipment packaging upon delivery.
If the shipment is visibly damaged, we recommend immediately reporting the issue to the carrier and creating a damage report.
The buyer is obliged to accept the delivered goods.
7. Rights Arising from Defective Performance
The seller is responsible for ensuring that the goods are free from defects upon receipt.
Consumers may exercise their rights arising from defective performance in accordance with applicable legislation.
Complaints may be submitted at the seller’s business address or electronically via: info@rekupex.cz
8. Alternative Dispute Resolution
Consumers have the right to out-of-court dispute resolution.
The competent authority is:
Czech Trade Inspection Authority
Štěpánská 567/15
120 00 Prague 2
Czech Republic
European dispute resolution information:
https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en
9. Personal Data Protection
The seller processes personal data in accordance with GDPR and applicable European Union legislation.
More information is available here:
10. Final Provisions
Legal relations are governed by the laws of the Czech Republic.
The consumer is not deprived of the protection provided by mandatory provisions of the law of the country of habitual residence.
If any provision of these Terms and Conditions becomes invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
The purchase agreement including these Terms and Conditions is archived electronically by the seller.
Seller contact details:
Vojtěch Špulák
Horní Kostelec 284
549 41 Červený Kostelec
Czech Republic
E-mail: info@rekupex.cz
Phone: +420 723 307 772
These Terms and Conditions are valid from 27 May 2026.